Salesforce Report: Singapore Workers Among Least AI-Sceptical but Daily Use Lags
Source: Human Resources Director Asia
Only 29% of Singapore's desk workers identify as AI sceptics, the lowest rate among major markets surveyed by Salesforce, yet just 6% use AI as a core part of their daily work — roughly half the global average. The gap between enthusiasm and adoption stems from unsuccessful AI pilots that produce generic outputs and lack business context.
Only 29% of Singapore's desk workers identify as AI sceptics — the lowest rate among major markets surveyed globally — yet just 6% say AI is a core part of their daily work, roughly half the 11% global average. The disconnect comes from a new Salesforce report that highlights a widening gap between workforce enthusiasm and actual enterprise adoption in Singapore.
Salesforce's survey, covering desk workers across multiple markets, found that Singapore has one of the least AI-sceptical workforces globally. By comparison, 53% of workers in the United States, United Kingdom and France identify as AI sceptics. Despite this openness, Singapore's daily AI adoption rate is among the lowest surveyed, trailing the global average by nearly half.
The report pins the blame on disappointing AI pilots rolled out by employers. Nearly a third of Singapore respondents (31%) said they have experienced unsuccessful AI pilots, citing generic output (40%), low trust in output (30%), and results lacking business context (30%) as primary frustrations. "Singapore workers are not standing in the way of AI — they're waiting for AI that works for them," said Paul Carvouni, SVP and GM for ASEAN at Salesforce.
Successful AI adoption, the report found, depends less on worker enthusiasm than on the ecosystem built around the tools. Companies that saw strong adoption invested in role-specific training, embedded AI into existing workflows, and enforced non-negotiable data security standards. "For Singapore business leaders, the data makes a compelling case: the barrier to AI adoption is not cultural reluctance but a delivery gap," the report concluded.
Why it matters for Singapore: The Salesforce findings challenge the assumption that Singapore's AI readiness problem is about worker resistance. The data suggests employees are willing — the bottleneck is on the employer side, where pilot programmes fail to deliver contextual, trustworthy AI experiences. Closing this delivery gap could unlock significant productivity gains for Singapore's services-heavy economy.