dtcpay Taps AI-Powered CX Provider TP to Scale 24/7 Support Across APAC
Source: Fintech News SG
Singapore-regulated payments firm dtcpay has partnered with TP to deploy AI-powered customer experience tools across English and Mandarin channels, as it expands stablecoin-enabled payment services regionally.
Singapore-regulated digital payments provider dtcpay has brought in TP, a global customer experience specialist, to deploy AI-powered tools for 24/7 customer and merchant support across the Asia-Pacific region. The partnership covers digital and voice channels in English and Mandarin, and is designed to help dtcpay scale its stablecoin-enabled payment services without compromising on service quality.
TP will handle dtcpay's customer engagement operations using its in-house AI capabilities, helping the payments firm manage growing service volumes and streamline workflows. dtcpay, which operates as a licensed Major Payment Institution in Singapore, has been expanding its stablecoin-enabled payment offerings for businesses and merchants across the region. The company's platform lets businesses send, receive and settle payments using stablecoins, a segment that has gained significant traction in cross-border trade.
The partnership reflects a broader trend among Singapore fintechs: as digital payment volumes grow and geographic reach expands, AI-driven customer experience is becoming a strategic differentiator rather than just a cost centre. For dtcpay, the move means it can maintain consistent support quality as it enters new markets, without linearly scaling its headcount. Sam Lin, dtcpay's COO, noted that as stablecoin adoption scales, responsive customer experience is critical to building trust among both users and merchants.
Why it matters for Singapore: dtcpay's partnership with TP illustrates how Singapore's regulated fintechs are embedding AI into their operational backbone — not just their product features. As the city-state positions itself as a global hub for digital asset innovation, the ability to deliver enterprise-grade customer support at scale is a prerequisite for winning cross-border business. The playbook of combining regulatory compliance (dtcpay's MPI licence) with AI-powered service delivery is one that more Singapore fintechs are likely to adopt as they target regional expansion.